STRAIGHTANSWERS.
A roof is a five-figure decision. Here are the questions homeowners actually ask us, answered the way we'd want them answered.
What happens to my warranty if Big Boy Roofing isn't around in five years?
Fair question. Your IKO material warranty is held by IKO, not by us, so it stays with the shingles whatever happens to BBR. It's a limited lifetime manufacturer warranty from IKO. The workmanship warranty is ours: 5 years on a roof replacement and 1 year on a repair, printed on your contract and on your final invoice.
What warranty do I actually get?
It depends on the job, and your contract states it. A roof replacement: 5 years on our workmanship from completion, plus IKO's limited lifetime manufacturer warranty on the shingles. Siding: 5 years on our workmanship. A repair: 1 year on our work in the area we worked on, plus the manufacturer's warranty on any parts we supplied. Roofline lighting: 3 years on our workmanship, plus the manufacturer's warranty on the hardware, on the manufacturer's terms. Our warranty covers our work, like flashing, fasteners, sealing, underlayment and leaks caused by the installation. It doesn't cover hail, wind or storm damage (that's an insurance claim), falling trees or debris, foot traffic or other trades on the roof, changes made by anyone else, or decking problems nobody could see at install. To claim, contact us within 30 days of noticing the problem with your job ID, photos and a short description. We repair a confirmed claim and you don't pay for that repair.
Do you do repairs, or only full replacements?
Both. A repair carries a 1-year workmanship warranty on the work we did, and a full replacement carries 5 years.
How long does an install take?
Two to four days on site for most roofs, weather permitting, with materials delivered a day or two before the crew. Your contract gives the start window, which on a replacement is within 3 weeks of the deposit. A repair is estimated at up to 2 business days once it starts. Insurance claims add time on the insurer's side, not ours.
Do I need to be home when you come out, or for the install?
For the inspection and the walk-through afterwards, yes. That visit exists so you can ask us anything before you commit, and it doesn't work if you're not there. It takes about 45 minutes. For the install itself you don't need to be home at all.
How do I choose between roofing contractors in Calgary?
Three checks before anyone comes over: search Alberta's consumer-protection register for a prepaid contractor licence (required when a contractor sells the job at your home and takes money before the work is done), ask for a WCB Alberta clearance letter, and ask for a liability insurance certificate with the actual limit on it. Then four questions: is decking sheathing in the price, is flashing being replaced or reused, what happens if you find rot, and what isn't in this quote. We've written the long version in our guide to choosing a Calgary roofer.
Someone knocked on my door after the storm and said my claim is approved.
It can't be. Only your insurer approves a claim, and not before anyone has been on your roof. That line is a storm-chaser script and it usually comes with a request to sign something on the spot. Don't sign anything on a doorstep. If anyone offers to cover or waive your deductible, walk away: it can be treated as insurance fraud, and the exposure lands on you as the policyholder, not on the crew that leaves in October.
Do you handle insurance claims?
Yes. Report the damage to your insurer first. We document it slope by slope, work with your adjuster, and do the work once the claim is approved. You pay your deductible.
How do I pay?
A roof replacement is a 30% deposit on the option you choose, on signing, and the balance on completion. Pay by e-transfer, cheque or cash, or by card through a secure Stripe link. Card prices are 3% higher, and your invoice shows both. Most repairs are invoiced when the work is done. We don't offer financing.
Do you publish your prices?
Not for roofs. Every roof is measured and priced in writing, because size, pitch, layers and the shingle line all move the number. Our roof replacement cost guide explains what drives it.
Are you licensed and insured?
Yes. City of Calgary business licence BL305790, Alberta prepaid contractor licence 360187, WCB Alberta coverage, and $2,000,000 in commercial general liability insurance. Every credential, with a link to check it, is on our licences and insurance page.
Which areas do you serve?
All of Calgary, plus Airdrie, Cochrane, Okotoks, Chestermere, Conrich, Bearspaw, High River and Strathmore.
Do you install permanent roofline lighting?
Yes. It's priced per linear foot of roofline once we've measured it. Lighting carries a 3-year workmanship warranty from us, plus the manufacturer's warranty on the hardware, on the manufacturer's own terms.
How does the referral program work?
Anyone can refer, customer or not. Send someone your personal link, and once their roof, siding or lighting job is complete we pay you $200 in cash. There's no limit on how many people you refer, and your link never expires.
TELL US ABOUTYOUR ROOF.
Tell us what's going on and how to reach you. We'll call to set up a time to look at it, then give you one written price.